Charlot Bollig

Assistant Guest Relations Manager @Jumeirah

Dubai, AE

Supporting the successful pre-opening of a flagship ultra-luxury property by setting up required processes, SOPs, and guest experience in collaboration with leadership and project teamsManaging logistics and executing soft opening trials, VIP arrivals, and simulation scenarios to identify and solve potential operational bottlenecksLeading projects and initiatives aimed at improving guest experience, operational efficiency, and team engagementAssisting in building supplier relationships for the guest relations department, ensuring cost-effective operations while maintaining high service standards and creative momentsProviding leadership presence during pre-opening guest stays and media visits, ensuring flawless execution and personalised guest engagementMonitoring team performance and morale throughout the pre-opening phase, ensuring continuous engagement, coaching, and motivation under pressure

Glion Institute of Higher Education

Master’s of Science, Luxury Management

Hotelschool The Hague

Bachelor's degree, Hospitality Administration/Management

Hotelschool The Hague

Premasters programme, Hospitality Administration/Management