Charllapally Ashwini

Team Lead @Cognizant

Hyderabad, IN

At Cognizant, I lead cross-regional teams across APAC, EMEA, and AMER, specializing in optimizing complex digital campaigns on the Google Marketing Platform (SA360, DV360, CM360, PMax, and Apps). I streamlined operations by reducing total resolution time (TRT), enhancing client satisfaction. By refining customer sentiment monitoring and aligning strategies with client goals, my team consistently exceeded CSAT benchmarks. I played a pivotal role in coordinating internal teams to manage billing, troubleshoot platform issues, and support high-impact digital activations. Additionally, I developed cross-functional communication frameworks, improving workflow efficiency and campaign turnaround time. This role underscores my expertise in managing high-volume operations while sustaining top-tier client experience and technical precision.

Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

MBA(Marketing)

Keshav Memorial Institute of Technology

Bachelor of Technology - BTech