Charles Solonka
Senior Endpoint Support Technician @Cox Automotive Inc.
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WORK HISTORY
Senior Endpoint Support Technician @Cox Automotive Inc.
Atlanta, GA, US
The Executive Senior Endpoint Support Technician is responsible for developing, deploying and supporting technical and business systems and applications. This is a highly technical position that provides second and third level primary desktop support to the Cox Automotive Executive Team and support staff on a 24x7x365 basis with partnering support availability- Act as the main contact for Cox Automotive Executive Team support- Handle Tier 2-3 support issues, including troubleshooting, escalations, and resolutions- Resolve technical problems through defined processes and internal tools- Collaborate with customers and internal teams to address and resolve issues- Oversee ticket management and ensure compliance with SLAs- Assess team performance and support documentation with Desktop Support management- Conduct internal training and potentially guide Support Analysts- Travel for offsite support as needed- Install, configure, and troubleshoot enterprise and third-party applications; support Dell, Apple, and mobile hardware.
EDUCATION
Western Illinois University
BA, Information Technology
US ARMY Primary Leadership Development Course
Leadership and Training
Georgia Military College
Associate’s Degree, General Studies
SKILLS
ABOUT CHARLES SOLONKA
Resourceful and highly motivated IT professional with 15+ years of experience in delivering onsite and remote technical support for diverse systems, including Microsoft OS, macOS, hardware, software, printers, and video conferencing platforms. Skilled in managing IT service platforms such as ServiceNow and Service Manager, Microsoft Intune, and storage devices, providing end-to-end support by troubleshooting technical issues, configuring custom workflows, and delivering user training—boosting system adoption by 20%. Proven ability to lead large-scale IT projects for global organizations, supporting over employees, deploying applications, upgrading hardware, and ensuring seamless end-user experiences. Recognized for technical expertise, attention to detail, strategic problem-solving, and exceptional communication skills.
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