Charlie Richey
VP Product, Core Experiences + AI @ Gusto | Platform, AI & UX Leader | 0→1 + Scale | Building AI-Native, Agentic Experiences
- Role
- VP & Gm, Head of Product, Core Experiences Ai at Gusto
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Charlie Richey
I’m a product executive focused on building AI-native platforms and customer experiences at scale.At Gusto, I lead Core Experiences + AI — responsible for the foundational systems and common customer experiences that power the entire product. My scope spans AI, mobile, compliance, communications and reporting platforms, as well as design systems, core data models, permissions, and onboarding.I operate at the intersection of 0→1 innovation and platform scale, with a focus on turning complex systems into durable, company-wide capabilities that enable teams to move faster and deliver better customer outcomes.Prior to Gusto, I built and scaled platforms & businesses globally:* Led international R&D for Twilio, expanding its communications platform across 100+ countries* Product leader for Salesforce AppExchange, the largest enterprise applications marketplace* Co-founded Financial Services Cloud and Industry Products at Salesforce* Founding member of Salesforce Ignite, partnering with customers on early-stage innovationAcross these experiences, a consistent thread is building platforms that unlock ecosystems, accelerate builders, and scale globally.
Experience
VP & Gm, Head of Product, Core Experiences Ai
Aug 2024 — Present · San Francisco, CA, US
Leading Core Experiences Platform at Gusto, including company-wide AI strategy—powering modular, scalable, people-centric product experiences through shared APIs, the design system and mobile app, unified member and company data models, permissions, automations, and core workflow engines spanning onboarding, communications, compliance, and reporting.
Education
University of Vermont
Bachelor of Science, – Private Recreation, Resort Management and Tourism
2000 — 2003
UC Irvine
Studio Art
1999 — 2000
Bond University
Master of Finance
2005 — 2007
Bond University
MBA [with Distinction], Master of Business Administration
2005 — 2007
Skills
- Public Speaking
- Creative Problem Solving
- Corporate Branding
- Online Marketing
- Product Marketing
- Innovation
- Saas
- Entrepreneurship
- Business Development
- Mobile Devices
- Sales Process
- Management
- Strategy
- Salesforce.com
- Market Research
- Product Management
- Cloud Computing
- Crm
- Software as a Service (Saas)
- Customer Relationship Management (Crm)
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