Charlie Johnson
Senior Incident Manager @Form3
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WORK HISTORY
Senior Incident Manager @Form3
London, GB
EDUCATION
The University of Huddersfield
Bachelor of Science - BS, Cell/Cellular and Molecular Biology
ABOUT CHARLIE JOHNSON
I am deeply committed to enhancing IT operations and providing exceptional service. Throughout my career, I\'ve managed major incidents, designed key ITIL processes, and ensured the reliability of essential services. My journey has also involved building strong client relationships and leading Service Desk operations.My professional growth has been marked by a specialisation in service delivery and critical incident management, shaping me into a proactive leader. Each role I\'ve embraced has reinforced my commitment to excellence and driven me to foster innovation in the IT field. My goal is to continue streamlining processes and elevating service standards in every project I undertake.
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