Charlie Faulkner

About Charlie Faulkner

Platforms:Linux: Ubuntu, Debian, Red Hat / CentOSWindows: OS, Server, WSUS, Office 365, Mac OSAmazon AWS: EC2 / Lightsail, IAM, Elastic Beanstalk, Certificate Manager, VPC, RDS, S3, Glacier, AWS CLI, Trusted Advisor, CloudWatch, Route 53Tools / Services:Okta, GitHub/GitLab Administration, Ansible / Bash Shell Scripting, Jira Administration and setup, FedRAMP Knowledge-set, VMWare / ESXi / vCenter, Nginx, Apache, MySQL, Veeam, SolarWinds, Active Directory, GSuite Administration, Xen Server, WatchGuard Management, QNAP, Synology, Slack Integrations, Microsoft Office Suite, ServiceNow, Autotask, Zendesk, Spice Works, and Remedy ticketing systemsGitLab Certified: Git Associate, Project Management Associate, CI/CD Associate, Security Specialist

Experience

1. Senior Cloud Devops Engineer

   Snowflake

   Nov 2021 — Present · Dublin, CA, US

   Coordinated with various departments to migrate code and workflows from GitHub to GitLab. This reduced our GitHub costs by up to 23%.• Using the in-house Snowflake product, created a financial management application process to help reduce the cost of our underutilized AWS systems by 33% and vulnerabilities by 64%.• Wrote automation scripts in Ansible: Deploy and update Jira and Jira Service Management in a new environment, perform Jira version upgrades, perform OS updates, deploy various applications, deploy SSH keys.• Worked with our team to automate and deploy services in our FedRAMP AWS Government cloud environment.• Assisted internal teams by testing and validating various AI deployments to ensure optimal performance and accuracy integrating into our systems.• Migrated internal Government cloud applications from standard Okta into our federated FedRAMP Okta environment, enhancing compliance with federal standards.• Deployed the FIDO2 settings in our Okta environment, strengthening the company’s security posture. • Provided support as a Global Admin for Jira and Confluence, ensuring seamless project management and collaboration. • Performed GitHub administrative tasks, including organization migration, user permission setting, and creating OAuth integrations which streamlined development workflows.• Collaborated with Engineering and the Success team to resolve GitHub and API issues, significantly enhancing system reliability and boosting user satisfaction.• Utilized Terraform to optimize our AWS environment and collaborated with the security team on threat modeling, providing system resilience and security posture.• Enhanced G-Suite administration to generate valuable reports and optimize administrative processes, significantly boosting productivity and operational efficiency.

Education

• De Anza College

  AA Degree, Liberal Arts

  1995 — 1998

• Chico State University

  Liberal Studies; Computer Science

Skills

• Desktop Computers
• Online Research
• Data Center
• Security
• Active Directory
• Xp
• Windows Server
• Remote Troubleshooting
• Troubleshooting
• System Administration
• Computer Maintenance
• Networking
• Microsoft Exchange
• Centos
• Test Cases
• Desktop Administration
• Computer Repair
• Disaster Recovery
• Visio
• Linux
• QA Engineering
• Tcp/Ip
• Testing
• Windows Xp
• Server Administration
• Technical Support
• Internet Troubleshooting
• Computer Hardware
• Help Desk Support
• Social Networking
• Vmware
• Network Security
• Cisco Technologies
• Microsoft Technologies
• Malware Analysis
• Internet Protocol Suite (Tcp/Ip)
• Ms-Dos
• Servers