Charles Diecker

Principle Owner @Westcon-Comstor

Waterloo, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2009 — Present

Principle Owner @Westcon-Comstor

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Management Consulting: Full life-cycle senior leadership and strategy on IT and operational SG & A improvement programs across organizational, business, IT and processes – re-engineering, automation and outsourcing. Engagement/Program Leadership: Vision and mission statement, account & program growth strategy, building/mentoring distributed teams, driving project innovation, team utilization, staff & revenue targets, methodology and deliverables, performance management, innovation and CSAT.Corporate Development: Identify/prioritize potential growth opportunities and partners, start-up/new services, market research/validation, forecasting, market entry strategy, investment and advisory support.

EDUCATION

N/A

National Louis University

BS, Business Management

N/A

Southern Illinois University, Carbondale

AS, Electronic Technology

SKILLS

SecurityEnterprise SoftwareBusiness IntelligenceVoipData CenterManagement ConsultingService DeliveryStrategic PlanningManagementDisaster RecoverySolution SellingVoice Over Ip (Voip)Business PlanningCustomer Relationship Management (Crm)ConsultingUnified CommunicationsContract NegotiationLeadershipGovernanceBusiness Process ImprovementB2bOutsourcingSaasSalesforce.comSales OperationsProfessional ServicesIT StrategyWanCall CentersBusiness DevelopmentSoftware as a Service (Saas)Cloud ComputingProgram ManagementCrmProject ManagementStrategySalesManaged ServicesIntegrationVendor Management

ABOUT CHARLES DIECKER

Executive with extensive and diverse experience providing business enabling technologies and services. Collaborates with business leaders to improve profitability, competitive position, customer services, and efficiency.Defines business technology strategies supporting the enterprise in fast paced entrepreneurial and turnaround environments. • Builds a strong partner culture. • Delivers innovative and complex solutions. • Leader who inspires commitment, high morale, and a business culture within IT organizations. • Defines and implements high performance, cost-effective technology infrastructures and IT Operations.• Defines and implements solid IT Governance Programs, Risk Controls, Policies and Procedures, and Information and Systems Security.Specialties: Information Technology Systems & Operations; General Management; High-volume Transaction Processing; E-Commerce, B2B & B2C Technologies & Processes; Banking Systems; Call Center Systems; Prospect Mgmt. & Sales Tracking; CRM; BI; BPM; Strategic Sourcing; Custom Software Development; Strategic Planning; Due Diligence and Post-merger Integration; IT Governance, IT Policy, Procedures and Controls; Contract Negotiations & Vendor Mgmt; Procurement & Asset Mgmt.

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