Charlie Brown
Customer Service @ Steno | Building Scalable Legal Tech Infrastructure | Data, Analytics & Process Optimization
- Role
- Customer Support Manager at Steno
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Charlie Brown
Operations leader with 7+ years scaling customer support and business operations in high-growth startup environments. I specialize in building data-driven operational infrastructure and designing scalable processes that grow with the business.My experience spans leading both in-house and outsourced teams while managing complex transitions between operational models. I’ve developed custom analytics solutions in SQL and Sigma, built executive dashboards that drive strategic decision-making, and successfully optimized operations across customer success, vendor management, compliance, and business operations.I’m passionate about leveraging data analytics to solve complex operational challenges. Whether I’m designing automated workflows, building reporting systems, or optimizing existing processes, I focus on creating scalable solutions that support business growth.Currently building customer operations infrastructure at a fast-growing legal tech company.
Experience
Customer Support Manager
Jul 2025 — Present · Austin, TX, US
Education
The University of North Carolina at Chapel Hill
Bachelor of Music, Music Performance
2014 — 2018
Skills
- Composing
- Social Media
- Interpersonal Relationships
- Acoustic Guitar
- Leadership
- Singing
- Logic Pro
- Classical Guitar
- Ableton Live
- Film Scoring
- Guitar Performance
- Public Speaking
- Performing Arts
- Music Composition
- Songwriting
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