Charlie Apps
Medical Device Consultant @Rsb Projects Ltd
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WORK HISTORY
Medical Device Consultant @Rsb Projects Ltd
Applying my medical device experience to help clients with strategy and compliance.
EDUCATION
University of Oxford
M.Eng
SKILLS
ABOUT CHARLIE APPS
22 years Medical Device industry experience. 15 years leading and managing EMEA field service and support teams. I believe in delivering first-class customer experience and making repeat business effortless. I care about creating the right team ethos with engaged teams that deliver value to the business and customers. Product portfolio: • Cardiology: electrophysiology EP recording, EP mapping and ablation devices • Pathology: diagnostic equipment: chemistry, haematology, immunoassay, tracks and automation • Surgery: soft tissue robotics: CMR Versius system and digital connectivity I have managed field service teams across EMEA, North America and India. Implemented ServiceMax CRM systems in EMEA at St. Jude Medical and CMR Surgical. Developed operational service strategy at CMR Surgical building global customer support teams achieving NPS score of 74. Developed functions of direct field service, remote support, repair centers, customer contact centers, and third party service delivery, training and support. Scaled St. Jude Medical from 4 EMEA engineers to 50+ engineers & support staff. Incorporated technical personnel and field services of St Jude Medical’s acquisition of Thoratec, Neurotherm and Mediguide. Hiring manager for 100+ field service, customer support, remote support positions. Mentor to Field Service Engineers through The Field Engineer network.
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