Charlie Rust

IT Service Manager @Mears Group PLC

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

IT Service Manager @Mears Group PLC

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EDUCATION

1996 — 1999

University of Leeds

BA (Hons), Sociology and Social Policy

2019 — 2021

Leeds Trinity University

Master of Science - MSc, Psychology

1993 — 1995

King Edward VI College, Stourbridge

5 A levels

SKILLS

CrmItilIT Service ManagementAccount ManagementStakeholder ManagementCustomer EngagementService ManagementPrince2Requirements AnalysisManagementProject ManagementProject Portfolio ManagementService DeliveryBusiness AnalysisService Level ManagementBusiness TransformationItil CertifiedTeam ManagementProject Delivery

ABOUT CHARLIE RUST

I am a driven IT Business Partnering and Service Management professional with over 19 years’ experience working across local government, charity, social housing, utility and financial sectors. Additionally I work as a Patient Research Ambassador ensuring that a service user and carer voice is reflected in all stages of NHS research from the planning stage to the sharing of research findings.As an IT professional, I have developed an ability to create an environment of collaboration and partnership to enable and influence delivery of customer requirements and services on time, to process and on budget. I am an ITIL qualified Service Expert with broad ranging experience delivering effectively across the disciplines from Service Design to Asset Management. I have enjoyed a proven track record in process implementation, management and improvement.My specialities include:• Stakeholder Management to Leadership level• Portfolio Management - £30m total value • Project & Change Management Methodologies - Prince2 and Agile Scrum• Requirements Engineering/Analysis• Change transformation of IT and business processes• Supplier Relationship Management – outsourced models• Service Management – ITIL Expert• License Management

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Charlie Rust — IT Service Manager at Mears Group PLC in Leeds, GB | Unifers