Charlie Hayes
Account Manager @New York Life
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WORK HISTORY
Account Manager @New York Life
Leverage internal resources, independent judgment and discretion, and self-built professional network to resolve complex inquiries and solve non-routine problems, ensuring satisfaction of clients and brokers with Life, Disability, and FMLA products and services• Retain profitability, persistency, and growth of the book of business by responding quickly to all issues and requests, educating clients and brokers, and implementing or changing benefit programs and policies• Prepare and deliver presentations to train clients and brokers on benefits, services, and self-administration reports and tools • Serve as a primary contact for over 100 clients with 50 - employees, assisting with billing, claims, medical underwriting, contract interpretation, and various miscellaneous requests • Maintain relationships with businesses and encourage constant communication to build trust and proactively manage problems• Foster collaboration and friendship with Account Executives, Sales Representatives, and internal teams to better serve clients
EDUCATION
Baldwin Wallace University
Bachelor of Arts (B.A.), International Relations and Affairs
ABOUT CHARLIE HAYES
You might know me as an insurance professional at a Fortune 100 company focused on…
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