Charlie Stevens

WORK HISTORY

EDUCATION

ABOUT CHARLIE STEVENS

I\'m a Product Manager experienced in shaping digital products within highly regulated environments, especially in the gambling industry. My expertise lies in bringing together compliance, customer experience, and operational excellence to deliver meaningful outcomes.I\'ve successfully delivered features across safer gambling initiatives, identity verification processes, streamlined account management, and efficient internal workflows. Collaborating closely with Compliance, Engineering, UX, Design, and Customer Operations teams, I ensure alignment and clarity to drive genuine business value.Key strengths include:• Deeply understanding complex problems and breaking them down into actionable, clear deliverables.• Facilitating ideation workshops and discovery sessions that surface innovative solutions.• Cultivating an inclusive environment where every team member\'s input is encouraged and iteratively developed.• Making data-driven decisions while remaining closely attuned to real user needs and frontline feedback.My career began in retail betting, providing invaluable direct insight into customer behaviors and motivations. This customer-centric perspective continues to shape my approach to prioritization, problem-solving, and defining success.Looking ahead, I\'m excited to step into broader roles that emphasize strategic ownership, collaborative product delivery, and a genuine focus on enhancing customer experiences.