Charlie Power
Senior Support Analyst @Trayport
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WORK HISTORY
Senior Support Analyst @Trayport
London, GB
Provide advanced technical and functional support for Trayport’s trading platform within the commodities and energy markets. Act as an escalation point for complex issues, ensuring timely resolution.Key responsibilities:•Troubleshoot complex trading, pricing, and connectivity issues•Support traders and brokers in live market conditions•Collaborate with Product and Development to identify root causes and deliver improvements.•Contribute to process optimisation and service quality enhancement.Maintain detailed incident analysis, perform log and data investigation and ensure platform stability through structured problem management and continuous service improvement. Build and maintain strong relationships with clients, acting as a trusted point of technical contact and ensuring a consistently high standard of service delivery.
EDUCATION
Harris Acdemy Chafford Hundred
GCSE
Harris Academy Chafford hundred
A Level Business, International Business/Trade/Commerce & Physical Education
International Freight Forwarding Apprenticeship
Apprenticeship A-Level Equivalent , International Freight Forwarding
ABOUT CHARLIE POWER
Senior Support Analyst at Trayport.Providing advanced technical support across commodities and energy trading platforms.Focused on resolving complex issues, supporting technical relationships and ensuring stable, high-performance trading environments. Committed to continuous improvement and delivering a consistently high standard of service.
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