Charlie Morris
Regional Construction Services Manager @Firerock Luxury Building Materials
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WORK HISTORY
Regional Construction Services Manager @Firerock Luxury Building Materials
FireRock Building Materials provides a unique combination of high quality building products and expertise to custom builders, custom residential and landscape architects, interior designers, distributors, installers, and homeowners throughout North America.FireRock delivers industry-leading service, convenience, and peace of mind to all customers.Provide daily customer interaction by reviewing projects and escalated customer needs. Review and maintain Service Providers to ensure appropriate coverage is in effect and appropriate customer service is being provided. Provide excellent customer service and excellent installation quality. Manage and resolve conflicts with Customers and Service Providers through review and process resolution. Analyze; determine actions to be taken as needed to address negative trends.Creating tools and creating project plans that address process improvement needs. Working with sales/leadership in developing strategic initiatives to drive new business development and team sales.Providing ongoing review of installation process, Service Provider network, sales goals, and product improvements to drive sales to a all time high.Reviewing competitive markets to anticipate potential problems, understand the business environment. Developing and offering innovative solutions to address client needs in the custom home building industry.
EDUCATION
Clayton State University
Business Administration and Management, General
ABOUT CHARLIE MORRIS
Regional Construction Services Manager at FireRock Building Materials
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