Charlie Miles
Principal Consultant at Pink Elephant
- Role
- Principal Consultant at Pink Elephant
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Charlie Miles
With many years of experience in the IT industry, Charlie is regarded as one of the leading experts in IT Service Management (ITSM) and ITIL®. He is a sought after consultant and trainer due to his expertise and proven success helping organizations with critical process related initiatives such as process design, maturity and implementation, strategic planning, operations and continual service improvement. Charlie is a frequent speaker and presenter at key industry events, conferences and associations.
Experience
Principal Consultant
Nov 2017 — Present
Skills
- Consulting
- Cobit
- Itil Process Implementation
- Information Technology
- Sla
- Itil Certified
- Governance
- Business Process Improvement
- Service Management
- Service Desk
- Configuration Management
- Service-Level Agreements (Sla)
- Problem Management
- Program Management
- IT Service Management
- IT Operations
- Event Management
- Incident Management
- Vendor Management
- Cmdb
- Itil
- Service Improvement
- IT Management
- Project Management
- IT Outsourcing
- IT Strategy
- Iso 20000
- Service Delivery
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