Charlie Harris
VP Workforce Management at emovis
- Role
- VP Workforce Management at Emovis
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
Experience
VP Workforce Management
May 2025 — Present
Dedicated, team-oriented workforce management professional with extensive experience working with global companies and contractors. In-depth understanding of Workforce Management scheduling, forecasting, and real time management. Proven project management and implementation skills with expertise in forecasting & scheduling optimization and intraday performance analysis. Up to date knowledge of current industry standards and technology as it relates to workforce management processes and system implementations.
Skills
- Stakeholder Management
- Management
- Program Management
- Business Process
- Customer Experience
- Resource Management
- Operations Management
- Process Improvement
- Call Centers
- Service Delivery
- Business Analysis
- Project Management
- Business Transformation
- Business Process Improvement
- Contact Centers
- Bpo
- Vendor Management
- Outsourcing
- Workforce Management
- Call Center
- Change Management
- Offshoring
- Customer Satisfaction
- Performance Management
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