Charlie Edwards
Customer Success Manager @boxxe
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WORK HISTORY
Customer Success Manager @boxxe
Hemel Hempstead, GB
Achieved 113% NRR across a £5.4mn ARR portfolio through adoption-led expansion and proactive account management- Led focussed adoption projects with key accounts from both Private and Public sectors, contributing to renewals worth £5.8mn TCV- Analysed historical Cisco use cases to build a prediction model that recovered £225k in eligible rebates through customer product adoption- Optimised the account health process by integrating Velaris CRM, reducing \'at-risk\' identification time and providing clear visibility for renewal forecasting
EDUCATION
Wrekin College
A Levels
The University of Birmingham
Hon BSc
SKILLS
ABOUT CHARLIE EDWARDS
Confident and strategic-minded, I thrive on building data-driven plans to allow my…
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