Charli S.

Contract Manager @CBRE

Heathrow, GB

Responsible for the contract management of staff, operation and maintenance of all MEP plants/services, project works and Building performance.• Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures• Direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices.• Complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts SMT• Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems• Ensuring business policies and processes are effectively communicated, and implemented within the contract• Working with other Managers to ensure the collaborative development of the business, effective team working, and support to colleagues• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence,publicity, monthly and ad-hoc reporting and other publications, as appropriate

The Open University

Bachelor of Arts (BA), Criminology and Psychology

City of Westminster College

HNC, Building Service Engineering