Charley Raymo

Sales Marketing Manager @The Bruce Hotel - Stratford Canada

Stratford, ON, CA

Manage, develop, and lead a team of F&B Coordinators, ensuring that all F&B relatedevents are executed to the utmost quality of The Bruce Hotel’s standards and qualitiesof service guidelines• Identify new markets and business opportunities to increase sales• Created content and managed the social media, website and all advertising platforms to promote the hotel, restaurants and more to generate sales. • Represent the Hotel at various events and exhibitions• Implement all sales action plans related to market areas as outlined in the marketingplan, then promote and create content for marketing plan• Conducts sales calls and arranges site inspection trips for potential guests to acquirenew business and/or close on business.• Able to provide quick and timely responses and develop professional long termbusiness relationships with corporate guests• Always provide the highest quality of service to the guest.• Executes and supports the operational aspects of business booked e.g,accommodation contracts, conference bookings and wedding sales• Supported hotels service and relationship strategy, driving customer loyalty bydelivering service excellence throughout each customer experience• Work closely with General Manager / Front Office Manager to ensure proposed ratenegotiations meet the financial needs of the hotel• Develop strong relationships with hotel teams to ensure working in unity and alwaysstriving to achieve the same goals• Attending all department and hotel meetings as necessary.• Building and strengthening relationships with existing and new guests to enable futurebookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.• Develop relationships within the community to strengthen and expand customer basefor sales opportunities• Manages and develop relationships with key internal and external stakeholders.• Acquiring and developing conference and meeting sales and preparing salesproposals for clients

Humber College

Advanced Diploma, Fashion Arts

Humber College

Diploma, Event Management