Charlette Gonzalez
Financial Clerk ll at MAXIMUS Federal - Department of Education
- Role
- Financial Processing Clerk Ii at Maximus
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Charlette Gonzalez
As an experienced Clerical | Financial Specialist with over 15 years of proven work history supporting business solutions, utilizing my substantial administrative, communication, data entry, analytical, and leadership abilities to achieve the company\'s goals. I aim to provide the company with financial, technical, and procedural growth to improve its overall business development. They assess and improve their business structure to create a more effective and efficient workforce.
Experience
Financial Processing Clerk Ii
Aug 2022 — Present · US
Department of Education - NexGen (Aidvantage)The Financial Processor is tasked with ensuring the integrity of the company’s accounting and financial data. This position involves examining, verifying, reconciling, troubleshooting, and balancing various cases, reports, and analyses. Core responsibilities include a specialization in Federal Student Aid, with a specific focus on receiving aid through the FAFSA process, loan management, loan forgiveness and discharge, handling appeals, addressing borrower defense matters, acting as an ombudsman, managing complaints and feedback, and providing troubleshooting support.• Prepare, maintain, and report financial exception data collection; explain the variances, troubleshoot, and identify the causes. •Respond to data requests by providing supporting documentation, resources, and data. •Utilize processing systems to their maximum potential and make reporting effective, efficient, accurate, and insightful.•Structure reporting to provide effective tools for management teams and leadership to understand variances and make effective decisions about resource allocation.•Analysis of online data, processes, procedures, and systems for a more effective workflow. •Research various cases and propose appropriate treatment to their specific needs. Providing high analytical and communication skills by listening, evaluating, and researching the provided data isn’t being misrepresented, conflicting, or inaccurately portrayed.•Performed the work of Public Service Loan Forgiveness (PSLF) processor, data entry, and account management.• Working with advanced systems utilizing procedures, processes, and quality standards to correct errors and solve problems. • Performed operational tasks to ensure project service levels, requirements, and goals are achieved by analyzing accounts with 100% data entry accuracy.
Education
Englewood High School
High School Diploma, Education
2000 — 2004
Strayer University
Bachelor's in Arts, Information Technology
Strayer University
Associate in Art , Information Technology, Project Management
Advanced Career Training
Diploma Business Office Administration, Business Administration, Management and Operations
2004 — 2006
Strayer University
Bachelor of Technology - BTech, Information Technology
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