Charleta Wylie Maxwell
Change Agent
- Role
- Behavioral Health Consultant at The Hartford
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Charleta Wylie Maxwell
I am a resourceful and efficient director of clinical services with a broad…
Experience
Behavioral Health Consultant
Mar 2025 — Present
Consults on complex disability claims with a focus on functional capacity, behavioral health evaluation, and return-to-work readiness.Participates in multidisciplinary clinical review roundtables to provide strategic recommendations for high-acuity cases.Identifies and escalates quality-of-care concerns through established clinical governance processes.Engages directly with treating providers and higher-level facilities to assess clinical symptomatology and ensure appropriate care coordination.Leverages integrated resources such as vocational rehabilitation, risk management, physician reviews, and home assessments to inform case strategy.Manages clinical risk and develops tailored interventions for high-complexity behavioral health claims.Supports leadership objectives by aligning clinical decision-making with customer needs, organizational goals, and performance metrics.
Education
Simmons University
Doctor of Social Work, Social Sciences
University of South Carolina
Bachelor of Science, Criminal Justice
1998 — 2002
University of South Carolina
MSW, Social Work
2002 — 2004
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