Charles Shaw
IT Operations Analyst
- Role
- IT Operations Analyst at Mars
- Location
- Battle Creek, MI, US
- LinkedIn followers
- 500 followers
About Charles Shaw
An energetic IT Engineer with 20 years of experience with intelligence operations, operational support, and operations management. Looking for new career opportunities. Proven to adapt quickly and smoothly to new surroundings. Resilient under pressure while remaining on track and observant. I have B.S. in Cybersecurity.
Experience
IT Operations Analyst
Dec 2025 — Present · Battle Creek, MI, US
Manages Zscaler ZIA, ZPA, and DNS Control for a worldwide user base, improving security posture and access reliability. Creates and maintains enterprise-wide security policies, rules, and exceptions aligning with business needs. Administers Trellix HX, including policy configuration, exception management, and version control to maintain endpoint security and compliance.Administers BeyondTrust to safeguard and protect end user devices globally, ensuring secure access to applications across the global enterprise.Performed Level 2 SOC investigations of malware, phishing attempts, and other security alerts using Microsoft Defender for Endpoint and Helix.Ensured spoofed domains were blocked and phishing attempts mitigated by leveraging Microsoft Defender Tenant Allow/Block rules and Exchange Admin Center transport rules.Troubleshoots endpoint devices daily to ensure security administration tools operate effectively without disrupting business operations.Plans, prepares, and coordinates global update deployments with regional leads to ensure changes are implemented smoothly without impacting business user productivity.
Education
University of Maryland Global Campus
Bachelor’s Degree, Cybersecurity: Management and Policy
2014 — 2017
Skills
- Counterintelligence
- Military
- Linux System Administration
- Government
- Intelligence
- Army
- Logistics Management
- International Logistics
- Computer Security
- Law Enforcement Operations
- Security Clearance
- Law Enforcement
- Program Management
- Logistic Support
- Counterterrorism
- Defense
- Military Training
- Military Experience
- Command
- Military Operations
- Assembly 80x86
- Battlefield Forensics
- Red Hat Linux
- Computer Hardware
- Intelligence Analysis
- Active Ts/Sci Clearance
- Instructional Skills
- Security
- Top Secret
- Linux Network Administration
- Operational Planning
- Dod
- National Security
- Computer Repair
- Force Protection
- U.s. Department of Defense
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