Charles Ward

WORK HISTORY

EDUCATION

ABOUT CHARLES WARD

PROFILE An experienced Operations Manager with highly developed commercial awareness gained delivering Operational Programmes in fast paced departments, with cross-cultural environments mainly in the Financial Services sector. Innovative, resourceful, and flexible, a strong operations manager & strategic thinker with the ability to take ideas from inception through to final implementation, design and development, now seeks an Operations Manager role with a progressive organisation Operations Manager skills include: Planning and Strategy Uses a comprehensive range of organisation, planning & strategy skills to create innovative yet practical business & sales growth strategies, which deliver results in the short, medium and long term Operations Establishes and manages operational structures, improves systems and disciplines which deliver cost effective business objectives, consistently exceeding customer targets and growing relationships Change Manager/Business Process Improvement Controls ‘LEAN Thinking’, Change Manager and Operations Manager programmes with empathy in sensitive situations, using business acumen to deliver tangible results on-time & within budget Leadership/Team Building An inspirational leader, creates an environment where success is recognised and rewarded; recruits, trains & motivates individuals, & builds highly effective self-directed teams Specialties: Operations excellence, Staff development, World class customer service, exceeding operations production requirements, operational efficiencies, change management and Operations Lean Thinking.