Charles M.
ServiceNow Developer | ServiceNow Certified System Administrator (CSA) | TS/SCI
- Role
- Servicenow Developer at Softact Solutions, Llc
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Servicenow Developer
Oct 2023 — Present · Fayetteville, NC, US
Successfully planned, executed, monitored, controlled, and closed all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform- Updated and maintained a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after upgrades- Provided software coding and customization, including screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development- Obtained and analyzed business requirements to propose sustainable solutions in ServiceNow- Coordinated and solved complex technical data challenges- Developed, maintained, and executed reports to ensure system operation met performance targets- Created and maintained system design documentation- Handled other duties as assigned, including periodic travel.
Education
John F Kennedy High School
High School Diploma, General Studies
Thomas Edison State University
Associate of Arts and Sciences - AAS, Military Technology Leadership
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