Charles Shillingburg

About Charles Shillingburg

Helping people and organizations significantly increase sales, profits, and repeat business while systematically stabilizing operations, reducing chaos, and costs. Turning possibilities into reality, helping individuals and organizations get where they want to go, but don\'t know how or can\'t get it done.Experienced Business Developer, Engagement, Marketing, PR, Quality & Change Manager, Consultant/Mentor/Coach, Educator, Program/Project Manager, Facilitator, Researcher, Analyst, and Events Coordinator, helping organizations deliver more Brand Value to their customers efficiently and effectively to increase sales, profits, repeat business, and Brand Champions.Observe, listen, learn, observe, mentor, and help organizations reduce chaos and stabilize operations by implementing systematic methodologies that significantly mature organizations and Brands, expand business offerings, and achieve significant productivity, sales, profitability, Owner Loyalty, and Advocacy. Employ, every day, Customer-Centric Systems Thinking, Everyday Lean, and Project Management methodologies to build strong, sustainable organizations and Brands that deliver superior benefits to organizations, customers, departments, and employees.Efforts have significantly increased sales (+400%) and profits (+150%), while efficiently and effectively doubling capacity and production capability, working on shoestring budgets. Established and managed operational and staff departments, playing a key role in all aspects of new category and product investigation, new business development and deployment, and developing and deploying innovative service products, utilizing systematic, cross-functional, and collaborative Teams and approaches (e.g, efforts reduced product development time by 25%). Proactive leader able to locate and obtain Federal, State, and local Government Contracts. Adept at obtaining Federal (SBA), State and Local certifications [8(a), EDWOSB, DBE, SBE, SBC etc.], developing, deploying and maintaining marketing and sales systems and collateral materials [e.g, Capability Statements, Websites, Partner Resource Management (PRM) software and websites locating Government and Channel opportunities, initiating and managing direct marketing/eMail/Social Media campaigns, coordinating Events, writing proposals and contracts, employing guerrilla marketing tactics and producing operational, promotional and collateral materials, such as Advertising, Employee Handbooks, Quality Standards, Continuation/Pandemic Plans, Pricing Models and other supporting materials.

Experience

1. Piof Pio2 all Hazard Assistant Pio, Base Camp Manager, Medical Unit Leader

   Fema

   Mar 2010 — Present · National, US

   Public Information Officer, Base Camp Manager and Medical Unit Leader for Wildland Fire and All-Hazard Incidents. Independent Resource. NIMS/ICS Certificates through ICS 400.

Education

• Scottsdale High School

  General, General Studies

  1965 — 1969

• Arizona State University

  BA, History - Latin American Studies

  1969 — 1972

• Thunderbird School of Global Management

  MBA/Masters International Management (MIM), Marketing, Finance, Management

• Villanova University

  Certificate, Lean Six Sigma Black Belt, Lean Sensei

  2009 — 2009

Skills

• Operationalizing Marketing
• Media Research
• Process Engineering
• Predictive Modeling
• Nims
• Failure Demand
• Strategic Consulting
• Management Consulting
• Survey Monkey
• Statistics
• Health Care Marketing
• Lean Six Sigma
• Statistical Modeling
• Tactics
• Systems Thinking
• Value Creation
• Process Improvement
• Snap Software
• Marketing
• Predictive Analytics
• Customer Satisfaction
• Consumer Insights
• Lean Manufacturing
• Change Management
• Marketing Communications
• Miccrosoft Project
• Profitability
• Marketing Research
• 8(a)
• Microsoft Office
• High Performance Enterprise
• IT Support
• Pdca
• Microsoft Visio
• Spss
• Business Process Improvement
• Public Relations
• Organizational Improvement
• Hubzone
• Business Strategy