Charles Wells

About Charles Wells

Information Technology Business Analyst with experience in the international civil service sphere and structured corporate environments. Accountable for the end-to-end delivery of large-scale IT deployments of the United Nations Enterprise CRM platform and the Enterprise Fuel Management System, including requirements elicitation and analysis, deployment strategy, implementation oversight, and the provision of training and support. Further responsible for the development of IT processes, standard operating procedures, and supporting documentation to establish and maintain standardized IT operations across all departments and the wider organization.Effective and professional communicator, fluent in multiple languages, including English, German and French.

Experience

1. IT Business Analyst

   United Nations

   Mar 2013 — Present · New York, NY, US

   IT Business Analyst responsible for the end-to-end deployment of Oracle Siebel-based applications — including iNeed (the UN’s enterprise CRM platform), eFMS-2 (Electronic Fuel Management System), and UCM (Uniformed Capabilities Management) — across UN Headquarters departments, Peacekeeping Missions, and Offices away from Headquarters.Works closely with client technical focal points to elicit and analyze requirements, define and document business processes, and map them to Siebel components and custom configurations. Integrates gathered data into the existing environment, including development of customized components, to ensure successful system deployments.Delivers end-user training through in-person and online sessions, supplemented by refresher courses and workshops, while providing continued support and iterative improvements to the Siebel environment.

Education

• Ryerson University

  Bachelor of Commerce, Information Technology, Commerce

  2004 — 2008

• New York University

  Master of Science in Global Affairs, Global Affairs - Peacebuilding

  2013 — 2016

• Sheridan College

  Computer Science Co-op Diploma, Object-Oriented Programming in Java and C++, DB Design, Networking, Operating Systems Design

  2000 — 2003

Skills

• Analytical Skills
• Analysis
• Sql
• Visio
• Crm
• Itil
• Html
• IT Strategy
• IT Management
• Customer Relationship Management (Crm)
• Business Process Improvement
• Process Improvement
• Service Delivery
• Technical Support
• Business Analysis
• Javascript
• Troubleshooting
• Information Technology
• Java
• Software Documentation
• Sdlc
• IT Service Management
• Team Leadership
• Change Management
• IT Operations
• Project Management
• Integration
• Management
• Sharepoint
• Training
• Microsoft Office
• Access