Charles Russo

About Charles Russo

I\'m an action-oriented executive and regional manager with expertise in relationship management, strategy, operations, and insights in equity compensation. I create value by enhancing client relationships, driving growth, and developing successful strategies. I have strong team building and managerial skills, along with the ability to develop, institute and manage process improvements. Specialties include customer relationship management, strategy development, operational improvements, and increasing productivity.

Experience

1. Vice President - Regional Manager

   Computershare U.S.

   Oct 2015 — Present · Edison, NJ, US

   Lead a team of employee share plan relationship managers, responsible for overall client satisfaction of corporate clients across a wide range of industries-Exceed team goals pertaining to client satisfaction and retention year-over-year, based on industry surveys and internal benchmarks-Provide strategic direction towards the achievement of client profitability, upsell and cross-sell initiatives, resulting in over $4M of revenue-Ensure high levels of client satisfaction through participation in client service reviews and meetings-Develop team of 6 through coaching and an empathy-led mentorship approach-Collaborate cross-functionally with Sales, Product, and Operations to drive consensus and move the business forward-Act as a brand ambassador by speaking at industry conferences and webinars across a wide range of topics

Education

• Fordham University

  Bachelor of Science - BS

• Fordham Gabelli School of Business

  Master of Business Administration - MBA

Skills

• Relationship Management
• Securities
• Strategy
• Analysis
• Process Improvement
• Equities
• Executive Management
• Management
• Portfolio Management
• Financial Services
• Crm
• Risk Management