Charles Robertson

About Charles Robertson

As a product and technology leader, I transform innovative ideas into scalable, impactful solutions that solve real customer challenges. With over 20 years of experience, I focus on driving AI innovation, scaling high-performing teams, and aligning technology with strategic business goals to create measurable value.Throughout my career, I’ve led global engineering teams to deliver AI-powered platforms, optimize product experiences, and migrate infrastructures to modern cloud environments. At Udemy, I drove significant revenue growth by developing cloud-based learning tools that enhanced hands-on skill-building, taking Udemy Business Pro from $4M to $14M in revenue. At Conga, I spearheaded an observability initiative that reduced annual operational costs by $2M and enhanced data-driven decision-making across the organization.I’ve managed and scaled teams across the US, Europe, and Asia, fostering a collaborative culture using Agile and DevOps methodologies to enhance productivity and innovation. I believe that technology, when combined with a product-driven vision and a talented team, has the power to transform businesses and solve complex problems. My passion lies in creating products that not only meet customer needs but exceed expectations, delivering lasting value and impact.

Experience

1. Director of Engineering

   Angi

   May 2025 — Present

   I led engineering for Angi’s Pro Experience, owning strategy and execution across the Pro growth platform. Working closely with Product and Design leadership, my teams delivered the engineering foundations that enabled profitable paid acquisition within four months, validating unit economics and establishing a repeatable path to scale.We delivered and iterated on several high-impact features and experiments spanning acquisition, activation, engagement, and support workflows. This work supported roughly a 2x improvement in conversion and a 5x increase in cash collection, while maintaining platform reliability as the system evolved.Alongside growth execution, I focused on improving how teams operated. I worked with engineering leaders to tighten prioritization, modernize escalation handling, and encourage AI-assisted development and incident triage. I also led the rollout of AI-driven escalation routing to automatically assign ownership, improving response times, clarifying accountability, and reducing friction across engineering.

Education

• University of Nevada, Reno

  BS, Computer Science

• The Johns Hopkins University

  Masters, Computer Science, AI

Skills

• Ajax
• Spring
• Java Enterprise Edition
• Jboss Application Server
• Unix
• C++
• Agile Methodologies
• Software Development
• Software Engineering
• Sql
• Linux
• Hibernate
• Xml
• Javascript
• Jira
• Java
• Oracle