Charles R. Coaxum
Strategic Customer Experience Leader
- Role
- SVP, Customer Experience at Automox
- Location
- Walnut Creek, CA, US
- LinkedIn followers
- 500 followers
About Charles R. Coaxum
Results-oriented customer success leader with 10+ years of experience driving SaaS business growth and optimizing customer experiences across diverse industries, including technology, financial services, and logistics. Expert in aligning strategies with target markets to enhance NPS, CSAT, retention, and time-to-value, while reducing resolution times. Adept at scaling post-sales operations for Enterprise, Mid-Market, SMB, MSP, and MSSP clients. Proven track record of building and mentoring high-performing teams, streamlining end-to-end customer journeys, and delivering measurable business outcomes. Strong communicator with a collaborative mindset, trusted by clients and executives to navigate ambiguity, solve complex problems, and deliver innovative solutions.
Experience
SVP, Customer Experience
Aug 2023 — Present · San Francisco, CA, US
As SVP of Customer Experience at Automox, I oversee all post-sales activities to ensure a seamless customer journey. I led a team of professionals in Technical Support, Customer Success, Professional Services, and CX Operations, working collaboratively to optimize customer experiences. By implementing innovative strategies and fostering strong client relationships, we deliver high customer satisfaction and retention rates, ultimately driving company growth.
Education
Villanova University
Project Management Certification, Project Management
Ashford University
Bachelor of Arts (B.A.), Organizational Management
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