Charles Perkins

Experience

1. Organizational Change Manager

   Consult Dsa

   Aug 2017 — Present · MD, US

   In this job role, I\'ve been instrumental in bridging the gap between operations, technical development, and business stakeholders by facilitating business process mapping discussions. I\'ve recommended process enhancements, executed communication strategies, and applied agile methodologies and established change frameworks like ADKAR, Lewin, and Kotter for swift process and technology changes. I\'ve created multimedia training materials, improved team capabilities, and presented key performance metrics. I\'ve also led ERP system pilot programs and developed SCORM-compliant e-learning content for change management strategies. • Utilized process mapping and analysis methodologies, including value stream mapping and swimlane diagrams, to visually depict workflows. This resulted in a remarkable reduction of development time by over 50%. • Conducted root cause analysis to identify underlying issues, leading to an impressive 65% reduction in cycle time.

Education

• American University National Training Laboratory

  Masters, Organization Development

  1996 — 1998

• American University - Kogod School of Business

  BA, Business Administration

  1990 — 1994

• Motorola University

  Certificate, Six Sigma

  2008 — 2008

• Center for Human Systems

  Certificate, Mastering Complex System Change

  2015 — 2015

• National Training Laboratory for Applied Behavior Science

  Facilitating and Managing Complex Organizational Change, Organizational Behavior Studies

  2017 — 2017

• NTL Institute for Applied Behavorial Science

  Certificate, Facilitating and Managing Complex Systems Change

• Process Model University

  Expert Certification, Process Simulation

  2005 — 2005

• Learning Tree International

  Certificate, SQL Server, Crystal Reports, ColdFusion, Microsoft Office Suite

  2003 — 2003