Charles O.
IAM Engineer || System Admin|| Cloud Consultant || Active Directory|| Azure Active Directory|| Microsoft 356|| AWS|| Azure|| Terraform|| Powershell || Python || SQL||
- Role
- System Engineer at Albacorre Consulting
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Charles O.
Experienced IT professional specializing in Active Directory and Azure AD identity management, with expertise in infrastructure design, deployment, and management. Skilled in IAM, IGA, PAM, and optimizing Hybrid/Legacy Cloud Infrastructures. Proficient in Office 365 onboarding and troubleshooting complex issues to deliver secure, efficient identity solutions.
Experience
System Engineer
Jun 2023 — Present
Built a PowerShell script library to streamline user provisioning/de-provisioning tasks, cutting average ticket resolution time from 4 hours to less than 30 minutes. Authored and maintained comprehensive technical documentation, including knowledgebase articles in ServiceNow, enhancing knowledge sharing across the organization and enabling faster issue resolution.• Prioritized and resolved support issues in a timely manner, collaborating closely with development and engineering teams to identify root causes and implement effective solutions. Supported IAM initiatives, including OKTA integration, access control, and identity federation. Assisted in the configuration of OKTA applications and connectors, ensuring seamless user access.• Streamlined identity lifecycle management by automating account workflows with Python scripts, reducing manual processes by 65%. Championed authentication upgrades, spearheading the rollout of new MFA devices and certificate credentials, upholding 99.99% availability.• Migrated legacy authentication systems for employees into Okta, decommissioning on-prem AD servers and accelerating cloud adoption initiatives. Pioneered implementation of Okta as IDP for AWS, enforcing adaptive MFA across all administrative accounts to achieve zero compromised credentials over 18 months.• Provided Tier 2/3 technical support and expertise, guiding day-to-day operations, system enhancements, and new implementations, including major Exchange server upgrades.• Provided technical support for optimal Active Directory performance and reliability. Contributed to aligning Active Directory solutions with organizational goals. Assisted in planning the implementation of new technologies.• Created, modified, and managed admin accounts, including adding them to AD groups and resource groups, and performed password resets as needed.
Education
University of Lagos
Bachelor of Science - BS, City/Urban, Community and Regional Planning
Lamar University
Master's degree, Management Information Systems, General
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