Michael Smith
Contact Center Technologist at Slalom
- Role
- Contact Center Practice Leader at Slalom
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michael Smith
With over 14 years of contact center consulting experience, I specialize in enhancing…
Experience
Contact Center Practice Leader
Aug 2011 — Present · Seattle, WA, US
Provided strategic and technical leadership on CRM and CCaaS implementations, guiding sales and project teams through solution design, integration, and deployment.• Led complex contact center transformations, integrating various platforms to enhance customer experience and operational efficiency.• Scoped and structured project delivery, developing implementation roadmaps and overseeing execution from development through post-launch optimization.
Education
Georgia Institute of Technology
Bachelor
Skills
- Microsoft Sql Server
- Requirements Analysis
- Asp.net Mvc
- Crm
- Javascript
- Visualforce Pages
- .net
- .net Framework
- Salesforce.com
- Business Process Improvement
- Sharepoint
- Scrum
- Sql Server Integration Services
- Integration
- Data Warehousing
- Salesforce.com Certified Administrator
- Business Process
- Jquery
- Amazon Web Services (Aws)
- Process Improvement
- Microsoft Crm
- Asp.net
- Business Intelligence
- C#
- Sql
- Project Management
- Consulting
- Force.com
- Cloud Computing
- Agile Methodologies
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