Charles McMahon
Consulting Engineer at Cisco
- Role
- as Consulting Engineer - Collaboration at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Charles McMahon
Senior Technical Support Engineer with advanced skills in troubleshooting, analysis, testing and resolution of TelePresence video call processing issues in large and complex networks. Diverse experience: Large Telecom Company, small start-up company, and a large multinational telecom equipment vendor. Drive and resolve issues to resolution regardless of whether they are caused by network, protocol, hardware or software. Unique combination of technical expertise, customer focus, collaboration and teamwork with proven project results-Analyzing, configuring and troubleshooting large complex video and voice networks with mixed media and protocols, involving platforms such as Cisco TelePresence Management Suite (TMS), Cisco TelePresence Video Communications Server (VCS Controller & Expressway), Cisco TelePresence Systems, Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE) as well as video and voice end-points such as EX series, C60’s, C90’s, SX\\DX series, MX series, Movi, Jabber and others-Provides consultation to independently solve complex product and network problems for Enterprises as well as Cisco Partners-Acting as a focal point for large account network problem resolution-Effectively utilizing complex lab setups to duplicate and solve Enterprise and Cisco Partners voice and video problems as well as possible interoperability issues between Cisco Video and Voice Platforms and third party video and voice platforms-Troubleshooting large video and voice networks on a daily basis, where protocols such as H323, SIP and ISDN are in use. CCNA - Collaboration CCNA - R/S Project Management Legacy Specialties: Service Provide VoIP & Legacy Telecom solutions: Soft switch, Media gateways, announcement servers, SBC. SS7 SSP, STP, SCP. ITU and ANSI SS7 and ITU ISDN, CAS, SIP, MGCP, TGCP, Megaco, PacketCable, RTP, RTCP, DS1, E1, DS3
Experience
as Consulting Engineer - Collaboration
Dec 2018 — Present
Education
The George Washington University
Associates Certificate
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