Charles Maddox-Byrd
💼 Licensed Life & Health Agent | Helping Families Protect Their Future 💖 | Mentoring Ambitious People to Earn $100K+ | 🧠 Financial Freedom Advocate | Always Looking for Driven Leaders | Let’s Build Together 🚀
- Role
- IT Manager at Virginia Tire & Auto
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Charles Maddox-Byrd
After more than a decade in IT leadership, I thought I had my path figured out. But 2025…
Experience
IT Manager
Mar 2025 — Present
Oversee IT operations across 15 retail locations and three facilities, supporting over 250 endpoints, network equipment, scanners, IP phones, and printers.• Enhanced and organized network racks improved troubleshooting capabilities, reliability, and overall presentation. • Responded to emergencies promptly, consistently surpassing SLA targets and achieving 99% uptime.• Maintained 98% SLA compliance.• Developed user-friendly documentation for end-users, offering clear instructions and visuals tailored for non-technical audiences.• Acted as a liaison between hardware and software vendors, ensuring effective communication and service delivery.• Collaborated with senior leadership to formulate and implement IT strategies that align technology with business objectives.• Provided on-call support after hours and weekends, executing critical network upgrades and addressing urgent technical issues.• Managed IT inventory, tracking hardware, warranties, and asset assignments, including repairs for out-of-warranty equipment.
Skills
- Teamwork
- Customer Service
- Html
- Leadership
- Powerpoint
- Troubleshooting
- Management
- Css
- Microsoft Office
- Microsoft Word
- Windows
- Public Speaking
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