Charles Long
Sr. Program Manager
- Role
- Senior Program Manager at Cenlar Fsb
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Charles Long
Charles is an knowledgable leader in customer and client satisfaction. A Dedicated financial services professional, pairing retail banking and mortgage servicing knowledge with a dependable worth ethic. In his current role, Charles manages client experience projects for Cenlar FSB in Ewing, New Jersey.Charles is a graduate of Saint Joseph’s University, where he earned a B.A. in History. Currently, he is pursuing his Certified Mortgage Servicer license. Skills and specialties- Client Management- Customer Relationship Management (CRM)- Management- Process development- Product Implementation
Experience
Senior Program Manager
Nov 2024 — Present · Philadelphia, PA, US
Partnered with senior leadership to translate strategic priorities into actionable program plans supporting call center and customer service operations.• Drove enterprise wide initiatives, including training modernization, vendor integrations, and operational process redesign.• Provided reporting oversight and performance insights to support executive decision making and risk mitigation.• Streamlined workflows and improved service delivery through data driven analysis and cross functional collaboration.
Education
Holy Ghost Prepatory School
High School
2005
Saint Joseph's University
Bachelor's Degree, History
2005 — 2009
Skills
- Credit
- Mortgage Lending
- Customer Retention
- Customer Service
- Consumer Lending
- Commercial Banking
- Commercial Lending
- Leadership
- Banking
- Relationship Management
- Sales
- Business Development
- Strategy
- Customer Satisfaction
- Management
- Team Building
- Lines of Credit
- Problem Solving
- Retail Banking
- Loans
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