Charles Koeppen

About Charles Koeppen

As the Manager of Service Operations at ADP, I am responsible for overseeing the delivery of high-quality benefits solutions to our clients and their employees. I have more than 20 years of leadership experience in the service industry, with a strong focus on employee development and workplace culture evolution.I am passionate about driving efficiency, quality, and customer satisfaction through effective communication, collaboration, and problem-solving. I have multiple certifications in diversity, inclusion, belonging, and well-being, which reflect my commitment to creating an inclusive and supportive environment for my team and our stakeholders. I also have a bachelor\'s degree in industrial and organizational psychology, which helps me understand the human factors and dynamics that influence organizational performance and change.

Experience

1. Manager of Service Operations - Benefits

   ADP

   Jul 2023 — Present

Education

• Old Dominion University

  Bachelor of Science - BS, Industrial and Organizational Psychology

  2018

Skills

• Team Leadership
• Customer Experience
• Inventory Management
• Contract Negotiation
• Selling
• Coaching
• Sales Operations
• Customer Retention
• Customer Service
• Marketing
• Account Management
• Forecasting
• Cold Calling
• Customer Satisfaction
• Networking
• Sales Management
• Cross-Functional Team Leadership
• Troubleshooting
• Recruiting
• Retail
• B2b
• Management
• Team Building
• Microsoft Excel
• Time Management
• Telecommunications
• Solution Selling
• Leadership
• Strategic Planning
• Wireless
• Sales Process
• Microsoft Office
• Sales