Charles Joy

About Charles Joy

Driven by customer obsession and through a diversity of roles, I have helped directly impact the success of on-premises, hybrid and cloud solutions for customers across the globe.My most recent role has strengthened my customer facing troubleshooting and root-cause analysis skillset due to the weekly critical situation mitigations I am engaged with across multiple customers. In parallel, I leverage the metrics and hands-on learnings from these engagements collaborating across the organization to improve product quality and drive positive change for the customer experience.

Experience

1. Principal Service Engineer (Sre)

   Microsoft

   May 2024 — Present

   Principal Site Reliability Engineer (SRE) team lead for the Azure Edge family of products, with the following high-level responsibilities:* Focus on investments that enable better diagnosibility, availability, supportability and reliability of the Azure Edge Products* Contribute to the engineering quality investments in key investigations that fall into the categories of widespread impact to customers, executive escalations or critical and lengthy impact to customer workloads* Deliver high value impact insights across the Azure Edge engineering team through quantitative and qualitative data and artifacts from Azure Edge investigations and data analysis

Education

• Texas State University

  BBA, Management

  2004 — 2006

• Jamestown Community College

  AA, Social Science

  1997 — 1999

Skills

• Data Center
• Enterprise Software
• Integration
• Cloud Computing
• Itil
• Solution Architecture
• Saas
• Virtualization
• Enterprise Architecture
• Management
• Software Development
• Azure Stack
• Windows Azure
• Azure Resource Manager
• Automation
• Business Process
• Crm
• Computer Hardware
• Consulting
• Databases
• IT Service Management
• Iaas
• Microsoft Azure
• Microsoft Technologies
• Opalis
• Pre-Sales
• Problem Management
• Process Improvement
• Program Management
• Programming
• Project Management
• Servers