Charles Vollmer

About Charles Vollmer

With 20+ years in broadcast and AV operations, I lead teams that deliver seamless global events and media experiences. At Bloomberg, I oversee AV operations for annual events, building scalable teams and transforming complex needs into smooth productions. I’m passionate about driving efficiency, optimizing budget strategies, streamlining workflows, and developing data-driven insights to guide smarter decisions. My focus is on AV strategy, leadership, and innovation that elevate how people connect and collaborate.

Experience

1. Americas Av Operations Product Owner

   Bloomberg

   Nov 2023 — Present · New York, NY, US

   Expanded responsibilities beyond event services to include all AV operations across North and South America, aligning regional delivery with Bloomberg’s global AV strategy: Built on prior product ownership of event services by adding full Americas AV operations, ensuring consistent, high-quality support across 90%+ utilized meeting spaces. & : Deployed a proactive room check and maintenance program to guarantee readiness for high-use spaces and fast response to break/fix requests, reducing downtime and ensuring continuity: Ensured AV services across the Americas are aligned with global standards, giving end users a seamless, predictable experience worldwide & : Mitigated risk by proactively identifying end-of-life (EOL) technology and partnering with the global AV technology team on capital build programs to modernize infrastructure: Balanced budgets, stakeholder priorities, cost controls, and risk mitigation while delivering against non-negotiable deadlines. & : Ensured staff had the right tools, processes, and vendor support to succeed in a 24/7/365 operational environment. & : Developed data management and KPI reporting for leadership to understand demand patterns, event utilization, and investment priorities across top-performing event and meeting locations. & : Leveraged data-driven decision-making to keep vendor costs low and staffing lean while maximizing operational efficiency without introducing risk: Elevated Bloomberg’s Americas AV operations into a globally aligned, proactive, data-driven service model, ensuring reliability, cost efficiency, and seamless experiences for stakeholders at every level.

Skills

• Leadership
• Management
• Project Management
• Microsoft Office
• Customer Service