Charles Gabriel

Client Experience & Operations Lead @Casa Cipriani New York

Manhattan, NY, US

Led a high-performance team in delivering premium, white-glove service to high-net-worth individuals, C-level executives, and global celebrities• Resolved complex client requests under high-pressure environments, maintaining brand standards and exceeding service KPIs• Coordinated with kitchen, security, and concierge teams to ensure seamless client journeys across departments• Trained new team members in luxury service protocols, conflict resolution, and efficient communication systems• Maintained composure and leadership presence in fast-paced, high-demand situations — ensuring both client satisfaction and operational flow

Merrimack College

Bachelor's degree