Chuck Metzger
- Role
- Principal Program Manager M365 Engineering at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chuck Metzger
With over 14 years of experience at Microsoft, I specialize in driving large-scale…
Experience
Principal Program Manager M365 Engineering
Sep 2021 — Present
Tools Support Desk Manager- Lead a team of 25 to support T1-T3 agents for Engineering\'s tool stack. Ticket volume on average is 3500/Month. Identified and remediated many opportunities for deflection with Engineering team.* 3rd Party Tools- Integration of non-core applications/tools into our tool stack, such as IVR/IQR solutions, network monitoring and last mile solutions, and data/routing call routing solutions.* VDI Platform Manager- Lead a team of 2 FTE, and 6 consultants to build out, secure, report and automate a platform to support 21k support users. WVD to AVD to Windows365. Platform is being leveraged to support M365 support agents across the business within the tool stack.* Lead team to develop and deliver automated recovery tools and platform management driving cost savings.* Lead team to develop, test and deliver a nested VDI solution for leveraging AVD within in Win365 to enable EUDB data residence.* Lead team to develop and understand last mile states in Azure to have better understanding of WFH scenarios worldwide.* Focused on securing platfrom by moving to allow vs block leveraging Security teams process for approval for apps/URLs for the support business.
Education
Richland Community College
AAS, MIS
1984 — 1988
Shorter University
BS, Management
2002 — 2004
Fort Lewis College
Geology Major, Geology / Geophysics
1980 — 1982
Rocky Mountain Highschool
Highschool, Geology/Earth Science, General
1976 — 1980
Skills
- Software Development
- Team Management
- Team Leadership
- Project Delivery
- Resource Management
- Ms Project
- Agile
- Airlines
- Pmi
- Integration
- Scrum
- Cross-Functional Team Leadership
- People Management
- Transportation
- Project Management
- Business Process Improvement
- Pmo
- Business Management
- Quality Assurance
- Strategy
- Change Management
- Agile Project Management
- Leadership
- Software Development Life Cycle (Sdlc)
- Software Project Management
- Process Development
- Fortune 100
- Requirements Analysis
- Project Planning
- Data Center
- Cloud Computing
- Rail
- Business Process
- Sharepoint
- E-Commerce
- Project Implementation
- Software Documentation
- IT Management
- Program Management
- Management
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