Charlie Thomas
Advocate for bringing customers to the center of all we do in public sector | XM Strategist for State and Local Government @Qualtrics | Former CX Director
- Role
- Experience Management (Xm) Strategist, State and Local Government at Qualtrics
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Charlie Thomas
If we define the problem based on both our customers\' goals and our business\' goals, then…
Experience
Experience Management (Xm) Strategist, State and Local Government
Sep 2025 — Present
Education
Saginaw Valley State University
Bachelor of Arts (BA), Professional and Technical Writing
2006 — 2010
George Mason University - Schar School of Policy and Government
Master of Public Administration (MPA)
2012 — 2016
George Mason University - Schar School of Policy and Government
Nonprofit Management Certificate
2012 — 2016
Skills
- Public Speaking
- Higher Education
- Blogging
- Government
- Nonprofits
- Leadership
- Newsletters
- Microsoft Office
- Communication Design
- Marketing Communications
- Sharepoint
- Training
- E-Learning
- Writing
- Program Management
- Policy
- Management
- Social Networking
- Project Management
- Grants
- Teaching
- Editing
- Public Policy
- Social Media
- Web Content Management
- Strategic Planning
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