Charles Dognin

About Charles Dognin

As CTO & Co-Founder of Glanceable, I lead our engineering and product team in changing the way companies interact with and derive insights from their customer data with our AI-native platform. Unlike previous customer-focused data and analytics solutions, we\'re not just adding AI as a feature; we\'ve built our entire solution around the latest AI & ML tech to automate the collection of customer data and deliver unparalleled insights-Automatically centralize, standardize, and analyze all types of customer data: surveys, emails, reviews, calls, chats, and more-Provide clear, actionable insights to improve customer experience, marketing, and product development-Automatically track performance improvements across all customer touchpoints (e.g. decreases in customer complaints or wait times)-Enhance the capabilities of analytics, data, and BI teams by giving them initial insights and normalized data from which to further expand upon -Winner of the 2024 LVMH Innovation Award-Recipient of the 2024 Stellantis Ventures Award-Trusted by industry leaders like Stellantis, Fnac-Darty, PwC, and more -AI-native platform: Built from the ground up with and for AI-Rapid implementation: Fully operational within a week, with just 1.5 hours of onboarding-User-friendly interface: Accessible and usable by all team members, not just those with a data or technical background-Comprehensive insights: The first AI assistant to collect, normalize, and analyze all customer data in one place I’m an AI Engineer and Entrepreneur with expertise in Natural Language Processing and Speech. My work has been published at ICML, EMNLP, AISTATS, INTERSPEECH, and COLING. I’m passionate about using science and artificial intelligence to solve key challenges and unlock value for organizations.Google Scholar: & hl=en Ready to unlock the potential of your customer data? Reach out here on LinkedIn, and learn more at: Let\'s connect and explore how Glanceable can transform your approach to customer analytics and drive meaningful improvements across your organization.

Experience

1. Co-founder, CTO & Cpo

   Glanceable

   Jan 2024 — Present · New York, NY, US

   Engineering Leadership & AI ArchitectureAs Co-Founder & CTO, I architected the platform from Day 0, leading the product vision and scaling the engineering team across the US and Europe. Tech Stack & Infrastructure:• Core Architecture: Designed an event-driven microservices architecture on Google Cloud Platform (GCP), utilizing Cloud Run for serverless scalability.• Backend Strategy: Deployed Go for high-concurrency backend services and Python for complex ML/AI pipelines.• Data Layer: Leveraged ClickHouse to power real-time, high-volume customer analytics and MongoDB for flexible document storage.• AI Agents: Orchestrating stateful, agentic AI workflows using LangGraph and modern LLM tooling to enable advanced reasoning and automated insights.• Frontend: Delivering a responsive, high-performance client experience with React. Product & Business Impact:• Business Growth: Aligned technical roadmap with sales strategy to support 193% YoY growth.• Platform Capabilities: Automatically centralize, standardize, and analyze all customer signals (surveys, emails, reviews, calls) to track performance improvements.• Innovation: Built the first AI-native platform that provides clear, actionable insights to improve CX and product development. Recognition:• Winner of the 2024 LVMH Innovation Award• Recipient of the 2024 Stellantis Ventures Award• Trusted by industry leaders like Stellantis, Fnac-Darty, Allianz, Decathlon and many others.

Education

• Université Paris-Saclay

  M2, Data Science

  2017 — 2018

• University of Paris I: Panthéon-Sorbonne

  Master's degree (M1), Applied Maths

  2015 — 2016

• ESCP Business School

  Master in Management

  2014 — 2018

• University of Paris I: Panthéon-Sorbonne

  Licentiate degree (L3), Applied Maths

  2014 — 2015

• ENSAE Paris

  Master of Engineering - MEng, Data Science & Statistics

  2016 — 2018

Skills

• Project Management
• Microsoft Word
• Gestion De Projet
• Microsoft Office
• Html
• Finance
• Analyse Financière
• English
• Css
• Public Speaking
• Management
• Microsoft Excel
• Powerpoint