Charles Ballard
Transformational Leader | Data Analyst | Driving Operational Excellence in Insurance
- Role
- Consultant, Product Research at Liberty Mutual Insurance
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Charles Ballard
As a Product Owner at Liberty Mutual, I leverage more than 15 years of leadership across insurance, retail, and education to deliver value-driven products and optimize operational outcomes. With a bachelor’s degree in Strategic Management from the University of North Texas and a Data Analytics Certification from Butler University, I merge business insight with technical expertise to bridge the gap between stakeholders and development teams.My career has centered on translating complex data into user-centric solutions, championing agile methodologies, and ensuring products align with strategic objectives. As Product Owner, I lead cross-functional teams through the entire product lifecycle—defining vision, prioritizing features, and implementing iterative improvements based on user feedback and analytics. My focus on product development and process improvement empowers teams to turn insights into innovative capabilities that drive measurable business results.Core competencies:• Product Ownership: Articulating product vision, prioritizing backlogs, and delivering releases that address real user needs.• Data-Driven Decision-Making: Utilizing Python, SQL, VBA, Power BI, and Tableau to create dashboards, automate ETL, and inform product strategy.• Cross-Functional Leadership: Collaborating with business, technical, and executive stakeholders to deliver on shared goals.• Operational Excellence: From managing multi-million dollar retail operations to leading high-performing service teams through critical transitions, I thrive in fast-paced, challenging environments.I am passionate about continuous learning, applying the latest analytical and agile techniques, and delivering innovative products that empower users and organizations alike.
Experience
Consultant, Product Research
Jan 2026 — Present · Indianapolis, IN, US
Led development of customer-facing and internal Excel-based tools (Manual Raters) used to evaluate system-rated auto policies, integrating SAS and VBA for real-time quality control.Defined and prioritized product backlogs for state-specific rollout programs; maintained clear user stories and acceptance criteria aligned with business goals.Conducted discovery sessions and stakeholder interviews to gather product requirements and align user needs with business value.Facilitated agile ceremonies including sprint planning, backlog grooming, and demo reviews.
Education
University of North Texas
Teacher Certification, Education
2006 — 2008
Butler University
Certificate in Data Analytics, Engineering and Visualization.
2020 — 2021
University of North Texas
Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations
2000 — 2004
Indiana University - Kelley School of Business
Master of Business Administration - MBA
Skills
- Sales
- Product Management
- Restaurant Management
- Operations Management
- Management
- Team Building
- Inventory Analysis
- Employee Training
- Sales Management
- Account Management
- Inventory Management
- Training & Development
- Inventory Control
- Coaching
- Retail
- Team Leadership
- Leadership Development
- Creative Writing
- Event Management
- Order Fulfillment
- Order Management
- Vendor Relationship Management
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