Charles Charlie Cassato

About Charles Charlie Cassato

As a Client Success Manager at Yelp, the leading online platform for small businesses, I manage and grow multiple accounts with superior customer service and sales skills. I have over 5.5 years of experience in this role, and I leverage my social networking and eCommerce expertise to help clients optimize their online presence, generate leads, and increase their revenue.I have consistently exceeded my annual contract renewals and upselling sales objectives by over 25%, and have been recognized on multiple occasions for my outstanding performance and client satisfaction. I have a proven track record of delivering exceptional results, building lasting relationships, and solving complex challenges in a fast-paced and dynamic environment. I am passionate about customer service and sales, and I am always looking for new opportunities to learn and grow in my field. I hold a Bachelor of General Studies degree in History and Business from the University of Kansas, which has given me a broad and diverse perspective on the market and the industry.

Experience

1. Retention Specialist

   Yelp

   Apr 2024 — Present · Denver, CO, US

   Managed and strengthened Yelp’s revenue retention by providing exceptional and timely customer support.Consulted and educated Yelp advertisers by answering a high volume of inbound calls and emails.Consistently achieve/exceed monthly goals.

Education

• The University of Kansas

  Bachelor of Science, HISTORY

• The University of Kansas

  Bachelor of General Studies, History, Business

  2005 — 2010

Skills

• Apparel
• Microsoft Word
• Public Speaking
• Leadership
• Advertising
• Real Estate
• Social Networking
• Event Planning
• Social Media
• Sales Management
• Marketing
• Selling
• Finance
• Customer Service
• Time Management
• Microsoft Office
• Sales
• Facebook
• Retail
• Social Media Marketing
• Powerpoint
• Microsoft Excel