Charles Younger

Corporate Trainer @Tdb Communications, Inc

Ashland, VA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Corporate Trainer @Tdb Communications, Inc

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Design and deliver in-person training programs for over 150 new employees annually, providing continuous support and coaching throughout onboarding, resulting in a 25% reduction in time-to-productivity.· Identify and escalate training gaps and performance issues, which has led to process improvements that increase worker productivity by 20%.· Conduct monthly supervisor and leadership classes for managers, supervisors, and supportpersonnel, ensuring 100% awareness of operational changes, which contributed to a 15% improvement in team performance metrics.

EDUCATION

2023 — 2025

Virginia Commonwealth University

Bachelor of Education

1994 — 1998

THOMAS A EDISON H.S

High School Diploma

2019 — 2022

J Sargeant Reynolds Community College

Associate's degree

SKILLS

Internal CommunicationsAccount ManagementCustomer RelationsMicrosoft OfficeManagement ConsultingTeam BuildingManagementInterviewingCreative Problem SolvingPublic SpeakingTeam LeadershipCustomer SatisfactionTrainingMicrosoft ExcelLeadershipProgram ManagementRecruitingTime ManagementCreditCustomer ServiceInterviewsDiffusionAnalysisYouth MentoringBankingInternetCall CentersProcess ImprovementCoachingBusiness Process Improvement

ABOUT CHARLES YOUNGER

Experience in serving and leading people, transitioning to doing so with elementary…

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