Charles Younger
Training, Operations, and People Management
- Role
- Corporate Trainer at Tdb Communications, Inc
- Location
- Ashland, VA, US
- LinkedIn followers
- 500 followers
About Charles Younger
Experience in serving and leading people, transitioning to doing so with elementary…
Experience
Corporate Trainer
Aug 2023 — Present
Design and deliver in-person training programs for over 150 new employees annually, providing continuous support and coaching throughout onboarding, resulting in a 25% reduction in time-to-productivity.· Identify and escalate training gaps and performance issues, which has led to process improvements that increase worker productivity by 20%.· Conduct monthly supervisor and leadership classes for managers, supervisors, and supportpersonnel, ensuring 100% awareness of operational changes, which contributed to a 15% improvement in team performance metrics.
Education
Virginia Commonwealth University
Bachelor of Education
2023 — 2025
THOMAS A EDISON H.S
High School Diploma
1994 — 1998
J Sargeant Reynolds Community College
Associate's degree
2019 — 2022
Skills
- Internal Communications
- Account Management
- Customer Relations
- Microsoft Office
- Management Consulting
- Team Building
- Management
- Interviewing
- Creative Problem Solving
- Public Speaking
- Team Leadership
- Customer Satisfaction
- Training
- Microsoft Excel
- Leadership
- Program Management
- Recruiting
- Time Management
- Credit
- Customer Service
- Interviews
- Diffusion
- Analysis
- Youth Mentoring
- Banking
- Internet
- Call Centers
- Process Improvement
- Coaching
- Business Process Improvement
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