Charles Wright
Network Server Analyst @Atsg
Clayton, NC, US
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WORK HISTORY
Sep 2020 — Present
Network Server Analyst @Atsg
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Supported end users across multiple client environments.Achieved 95% first-contact resolution and reduced response time by 20%.Authored 100+ KB articles, cutting repeat incidents by 30%.Implemented proactive monitoring via SolarWinds, reducing downtime by 40%.Managed AD, M365, DNS/DHCP, and VPNs ensuring secure operations.
EDUCATION
1990 — 1991
Computer Career Center
MCSE, Computer and Information Sciences and Support Services
N/A
Baldwin Senior High School
Diploma, General
ABOUT CHARLES WRIGHT
As a dedicated Technical Support Leader with over a decade of experience, I specialize in…
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