Charles Wright
Technical Support Engineer | SLA Optimization | Automation with PowerShell | Azure | 98% SLA Compliance | 25% Faster Resolution
- Role
- Network Server Analyst at Atsg
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Charles Wright
As a dedicated Technical Support Leader with over a decade of experience, I specialize in…
Experience
Network Server Analyst
Sep 2020 — Present
Supported end users across multiple client environments.Achieved 95% first-contact resolution and reduced response time by 20%.Authored 100+ KB articles, cutting repeat incidents by 30%.Implemented proactive monitoring via SolarWinds, reducing downtime by 40%.Managed AD, M365, DNS/DHCP, and VPNs ensuring secure operations.
Education
Computer Career Center
MCSE, Computer and Information Sciences and Support Services
1990 — 1991
Baldwin Senior High School
Diploma, General
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