Charles Vannatter

Director, Workforce Management | Contact Center Capacity Planning | P & L Management | Leadership/Staff Development

Role
Sr Director Capacity Planning at Apria
Location
Pottstown, PA, US
LinkedIn followers
500 followers

About Charles Vannatter

Call Center Leader with 20 years experience in Operational Strategy and…

Experience

  1. Sr Director Capacity Planning

    Apria

    Oct 2024 — Present

Education

  • Eastern University

    Bachelors

    1995 — 1998

Skills

  • Forecasting
  • Telecommunications
  • Analysis
  • Project Planning
  • Budgeting
  • Budgets
  • Call Centers
  • Forecasting Models
  • Business Process
  • Workforce Management
  • Customer Satisfaction
  • Training
  • Call Center
  • Capacity Planning
  • Outsourcing
  • Metrics
  • Process Improvement
  • Leadership
  • Vendor Management
  • Resource Management
  • Management

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Charles Vannatter — Sr Director Capacity Planning at Apria in Pottstown, PA, US | Unifers