Charles Vannatter
Director, Workforce Management | Contact Center Capacity Planning | P & L Management | Leadership/Staff Development
- Role
- Sr Director Capacity Planning at Apria
- Location
- Pottstown, PA, US
- LinkedIn followers
- 500 followers
About Charles Vannatter
Call Center Leader with 20 years experience in Operational Strategy and…
Experience
Sr Director Capacity Planning
Oct 2024 — Present
Education
Eastern University
Bachelors
1995 — 1998
Skills
- Forecasting
- Telecommunications
- Analysis
- Project Planning
- Budgeting
- Budgets
- Call Centers
- Forecasting Models
- Business Process
- Workforce Management
- Customer Satisfaction
- Training
- Call Center
- Capacity Planning
- Outsourcing
- Metrics
- Process Improvement
- Leadership
- Vendor Management
- Resource Management
- Management
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