Charles V. Grippaldi
Technical Support Engineer at Red Apple Group
- Role
- Technical Support Engineer at Red Apple Group
- Location
- Franklin Square, NY, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Jan 2022 — Present · New York, NY, US
Tier I/II technical support for corporate headquarters, 30 retail locations, various real estate properties, and their various platforms, including but not limited to VOIP phones, Windows desktops, Google Workspace, Google Cloud Platform, Microsoft 365, Active Directory, Adobe Creative Suite.• Managed the in-house help desk ticketing system.• Planned and managed the implementation of two VOIP phone systems, RingCentral with Verizon and later Webex with Verizon.• Created new hire self-help guides and documentation.
Education
Marist University
Bachelor's degree, Information Technology & Systems
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